Frequently Asked Questions

FAQ

Still have questions? Contact Us

Can Maher & James provide Financial advice?

We do not give financial advice, we provide facts, figures, and research resources. Your investment decisions are always yours to make.

Can you trade on my behalf?

Trading assistance is coming soon! Right now, we empower you with market insights and factual data to make informed decisions. While automated trading isn't available yet, we're building something exciting. Stay tuned for updates!

Missing emails from Maher & James?

We want to ensure you stay informed! Sometimes, our emails might slip into your spam/junk folder due to inbox settings or email filters. Here's what you can do:

Check your spam/junk folder regularly: Missed emails may be hiding there.
Whitelist our domain: Add "@maherandjames.com" to your whitelisted addresses through your email provider's settings. This ensures our emails land in your inbox directly.

Still stuck? Contact your broker: If you've tried the above and still aren't receiving emails, reach out to your broker directly or our support help desk on 02 8527 35600 for personal assistance.

How to stay vigilant and protect yourself from scams?

At Maher & James, your security is our top priority. We understand that scams and phishing attempts are unfortunately common, so we want to equip you with the knowledge to protect yourself. Remember, we will:

Never ask for crypto deposits unless you initiate a transaction with us.
Never request your private key or seed phrase.

Identifying suspicious emails:

Always be cautious when dealing with cryptocurrency communications. Be wary of emails that:

Pressure you with urgency.
Request personal information without context.
Offer tempting links or promotions that seem too good to be true.
Contain errors or inconsistencies in spelling and grammar.

If you're ever unsure:

Don't hesitate to verify the email's authenticity! Here are your options:

Call your broker directly.
Contact our Customer Support:
Call our support help desk:
+61 2 8527 35600 (Australia) Available 9am to 5pm (AEST)
Submit an online enquiry and request a callback.

By staying vigilant and knowing when to reach out for help, you can keep your crypto safe.

What is the research report?

Your key to informed investing: Our house research report delivers regular market insights, timely updates, and actionable research on a consistent basis. This comprehensive resource combines technical and fundamental analysis to help you navigate the market and seize profitable opportunities, maximizing your chances of outperforming the average investor.

Do you offer free consultations?

Yes we do, contact us on +61 2 8527 35600 and we would be happy to assist! Were available from 9-5pm AEDT.

What are your fees?

Investing in knowledge: Our research division comes with a yearly subscription starting at $2,997. We believe in long-term partnerships, so multi-year subscriptions offer exciting discounts! Talk to your broker, consultant, or support (+61 2 8527 35600) for details, or make an enquiry on our website.

Do I have enough to invest in crypto?

The amount you invest in crypto should be an informed decision based on your financial goals and risk tolerance. While you can start with as little as a few hundred dollars, we recommend researching and understanding the potential risks before diving in. We have resources to help you get started – feel free to reach out via call (+61 2 8527 35600) or enquire through our website.